RIS Talks

Stepping Into Success: Viscata’s Data-Fueled Journey To Elevated Customer Experiences
In this conversation with RIS News, Viscata’s operations director, Guillaume Benoit outlines how taking a data-driven approach has allowed the company to improve its handmade products and services, improve return rates, and get closer to the needs of its loyal customer base.
Organic Valley Goes DTC With New Merch Store
Organic Valley is going direct-to-consumer in a new way through the launch of a branded merchandise store intended to support small family farms.

Network Infrastructure
How Paul Smith’s MACH Tech Investment Paid Off
Paul Smith’s head of digital, Hannah Bennett, describes how migration to MACH architecture allowed the team to stay true to the brand's 50-year legacy while optimizing its online presence.
Interactive Digital Signage
Dirty Dough Integrates Digital Signage to Strengthen Employee Training and Company Branding
Romney Stewart, chief operating officer for Dirty Dough, discusses how the company uses technology to support operational training and company branding, while also living by its motto "proudly unique, inside and out."
Value Chain
Supply Chain Focuses on Logistics and Operations, Value Chain Delves into Customer Value
Value chains aspire to steer resources to their most productive use, not only across countries and sectors, but also within the stages of value addition. Learn more.
Customer Experience
Ulta's Melissa Berscheid on Mapping Out Your CX Strategy to Elevate Impact
Melissa Berscheid, senior director of member marketing and technology at Ulta Beauty, and consultant Chris Padgett, shared what makes for a great consumer experience at RIS and CGT’s most recent League of Leaders meeting. See the actionable strategies.
Workforce Management
Sally Beauty Builds Out Immersive Experiences with New Concept Store
RIS spoke with Donna Arnold, senior director of retail at Sally Beauty, about how the retailer is leveraging technology into Sally Beauty’s latest project – a DIY-centric concept store, Studio by Sally, which opened earlier this month.
RIS Talks
Q&A With Rom Kosla: How Technology is Helping Ahold Delhaize USA Companies Adapt to Omnichannel Expectations
Grocery retail group Ahold Delhaize USA is investing to transform and expand its IT operations, in the final stages of a $480 million investment.
Sponsored
Customer Engagement
GlassesUSA: Taking a Data-Driven Approach to Customer Centricity
In this case study, learn how GlassesUSA achieved a 90% success rate in answering calls within their desired pickup time, reduced handling time, and saved hundreds of hours per month.
Workforce Management
How Schnucks Optimized Frontline Operational Workflows and Fine-tuned Flexible Scheduling
Schnucks’ chief data and deputy chief information officer, Tom Henry, outlines how the supermarket's tech investment has eased up scheduling issues, increased forecasting accuracy, and allowed the company to meet staff needs more effectively.
RIS Talks
UNTUCKit’s Senior Director of Omnichannel Talks Mobile POS and Intuitive Workforce Technologies
In this conversation with RIS News, UNTUCKit's Kaitlin Gottlieb outlines how the company's early tech investment has empowered retail associates, boosted visibility, and streamlined back-end processes.
Workforce Management
Walmart Builds Out Education Program With Short-Term Classes for In-demand Skills
Walmart is bolstering its learning and development offerings with a new short-form program suite, allowing associates to upskill in high-growth areas such as cybersecurity, software engineering, and data analytics. Get the details.
RIS Talks
Vera Bradley Flips the Script on Traditional Store and Workforce Management With Streamlined Tech Approach
Kelly Brown, Vera Bradley’s vice president of stores, gives RIS a glimpse into the company's digital workforce and store transformation, which has yielded impressive results over the years.
RIS Talks
Exclusive Q&A: The Home Depot’s VP for Store Technology Talks Mobile Strategy
RIS sits down with Muzammil Akram to learn how The Home Depot develops homegrown tech, engages associates, and drives customer value.

A collection of RIS Talks Q&As with top retail industry leaders.