A major US retailer, renowned for its chain of hypermarkets and department stores, sought to revamp its post-payment audit system. The goal? To maximize lost revenue recovery and minimize future leakages. This is where Genpact stepped in. We built a solution to manage the ongoing payment recovery process, while also constructing a new, customized system that optimizes recovery for the future. As a result, the retailer recovered $26 million in overpayments, up from $15 million the year before – a 73% improvement year-over-year. Now, the company is primed and ready to focus on scaling its business.