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The Art of the Possible: A Fresh Approach to Retail Workforce Management

According to McKinsey research, annual employee turnover among frontline retail workers has been at least 60 percent for a long time. While it’s no secret that retail has a tough time retaining workers, that doesn’t make the need for top talent any less urgent.

Now more than ever, retailers not only need to prioritize the needs of the business but also the needs of their employees. Flexibility is shown to be the key differentiating factor for many associates choosing whether to stay or go at their current job, but this flexibility can come in many forms: in scheduling, in pay, in decision-making, and more. 

Read on for a high-level look at key workforce management priorities and discover the optimal path forwards for retailers looking to enhance the employee experience.